Question 1

When is my Garbage Day?

Accepted Answer

City of Kingston Waste & Recycling collection calendar is available online at: cityofkingston.ca/resident/garbage-recycling/waste-tools/calendar

Question 2

How do I sign up for my utilities account?

Accepted Answer

All information regarding signing up for utilities accounts can be found online at utilitieskingston.com or by calling Utilities Kingston at 613-546-1181

Question 3

I am locked out of my apartment. What do I do?

Accepted Answer

If you are locked out of your apartment or house please call 613-532-2672 for the Landlord. If the Landlord is unavailable a locksmith will have to be called at the tenats expense.

Question 4

I have a move out upcoming what checklist do I need to complete?

Accepted Answer

a) No garbage or furniture left behind in your unit. Garbage needs to be properly disposed of to avoid any disposal charges.
b) All appliances must be emptied and cleaned.
c) Full unit must be left in a cleaned & immediately rentable condition.
d) Utility account closed on the last day of the month.

While we do expect to do some cleaning, painting, and maintenance, it is your responsibility to make sure the checklist is complete.

If we are required to clear garbage, remove furniture, or do any cleaning or repairs beyond typical work needed when a turnover of tenants occurs this will be billed back to all tenants. Please remember that every person named in the lease is responsible, so you need to make sure as a group that the checklist is completed. There are also additional administrative charges that come if Utility accounts are not closed on the last day of the month so please follow the instructions well here to avoid these charges.

Question 5

How do I request rent receipts?

Accepted Answer

The easiest way to get your rental receipts is to submit a request online through our Rental Receipt Request form.

Question 6

How do I submit a request for maintenance?

Accepted Answer

The best and fastest way to have your maintenance concern addressed is to submit a request online through our maintenance request form.

Question 7

How do I submit a complaint

Accepted Answer

The most effective way to have your complaint heard and addressed is to submit a complaint online through our complaint form.

Eden Shield Group
Holdings

Current Tenants

Maintenance Request

Request for any maintenance to be done

Rent Receipt Request

Submit for rent receipts online

Complaints Form

Report any complaints you may have

Frequently asked questions

When is my Garbage Day?

How do I sign up for my utilities account?

I am locked out of my apartment. What do I do?

I have a move out upcoming what checklist do I need to complete?

How do I request rent receipts?

How do I submit a request for maintenance?

How do I submit a complaint

If your question was not answered, please email info@edenshieldgroup

Current Tenants

Maintenance Request

Request for any maintenance to be done

Rent Receipt Request

​

​

Submit for rent receipts online

Complaints Form

​

​

​

Report any complaints you may have

Frequently asked questions

When is my Garbage Day?

How do I sign up for my utilities account?

I am locked out of my apartment. What do I do?

I have a move out upcoming what checklist do I need to complete?

How do I request rent receipts?

How do I submit a request for maintenance?

How do I submit a complaint

​

If your question was not answered, please email info@edenshieldgroup